Shipping & Returns
Q. How long is delivery?
A. Orders are shipped next day or 1 working day after receipt of payment. Transit times can vary depending on your delivery location.
Q. Can I track my order?
A. Once your order has been shipped we will email / SMS you the tracking information for your order so you can keep up to date on your orders status.
Q. How is my order shipped?
A. All orders are shipped via Australia Post with tracking.
Q. Can i change my delivery details ?
A. Contact us and we are happy to change your delivery details if your order hasn't already been shipped.
We are more than happy to accept international orders. Please contact us direct
Dogs beds and bulky items can only be delivered to a street address and not to Post Office Boxes.
Q. What is our Return policy?
A. We accept all returns within 30 days provided that the item is unused and in the original packaging and is in resalable condition. Please contact us first for returns via firstname.lastname@example.org
Q. What happens once we receive your return?
A. Once we receive and have inspected your return we will notify you that it has been received and if your return passed inspection then we will process your refund or replacement straight away.
Q. How can I pay for my order?
A. We accept payment either via PayPal or bank deposit. If paying by bank deposit please quote your order number.
Once we receive and have inspected your return we will notify you that it has been received and if your refund will be approved or rejected. If approved we will process your refund via original payment method straight away.
Please contact us prior to sending back any products either via our website or email@example.com so we can work out how to make things right for you. Also include your name and invoice number.
Defective or Damaged Items
If you receive an item that is damaged or defective please email us straight away at firstname.lastname@example.org and include a description of the problem along with photos and your name and invoice number and we will contact you to discuss the next steps.
If you wish to cancel an order please contact us immediately. Cancellations will only be possible if your order has not been shipped. A cancellation fee may apply.